Complaints - Ecomate

Complaints Management

In connection with its ESG rating activities, Ecomate S.r.l. maintains a complaints-handling mechanism in accordance with Article 19 of Regulation (EU) 2024/3005 on the transparency and integrity of environmental, social and governance (ESG) rating activities (the "ESG Ratings Regulation"). Through this page, users of ESG ratings, rated items and issuers of rated items may submit complaints relating to Ecomate's ESG rating activities. Complaints received are investigated and recorded in accordance with our complaints-handling procedure, and Ecomate endeavours to provide a response within a reasonable time. The use of this mechanism is without prejudice to any other rights or remedies available to you under applicable law; Ecomate's ESG rating activities are subject to supervision by the European Securities and Markets Authority (ESMA). Any personal data you provide when submitting a complaint will be processed solely for the purpose of handling that complaint, in accordance with our Privacy Policy.

In addition, stakeholders may submit reasoned concerns regarding Ecomate's ESG rating activities under Article 20 of the ESG Ratings Regulation, providing their name and position.

For further information regarding this policy, or in case the form below is offline, please refer to: compliance@ecomate.eu

How to submit a Complaint

At Ecomate S.R.L., we are committed to addressing complaints related to our Environmental, Social, and Governance (ESG) rating services promptly, fairly, and transparently, in alignment with Articles 19 and 20 of Regulation (EU) 2024/3005 (the "ESG Ratings Regulation").

1. Objective

This policy establishes a structured process for receiving, investigating, and resolving complaints related to our ESG rating services.

2. Scope

This procedure governs the two distinct mechanisms provided for under the ESG Ratings Regulation: (i) complaints under Article 19, which may be submitted by users of ESG ratings, rated items and issuers of rated items; and (ii) reasoned concerns under Article 20, which may be raised by stakeholders. It covers our ESG rating methodologies, data accuracy, analyst conduct, and any other aspect of our ESG rating activities.

3. Definitions

4. Submission of Complaints

Complaints can be submitted through the following channels:

5. Acknowledgment and Investigation Process

Upon receipt, we will acknowledge the complaint within five business days, providing the complainant with a reference number and an overview of the process.

We will investigate the complaint thoroughly, engaging with the complainant as needed to gather additional information.

6. Response

We aim to resolve complaints within 30 business days. If more time is required, the complainant will be informed. The final response will include:

7. Confidentiality

Information related to complaints will be handled confidentially, shared only with those involved in the investigation and resolution process.

8. Reasoned Concerns (Article 20)

Separately from the complaints mechanism described above, any stakeholder may submit a reasoned concern regarding our ESG rating activities. To be considered, a reasoned concern must include the name and position of the person raising it, together with a substantiated description of the concern.

Reasoned concerns may be submitted through the same channels as complaints set out in Section 4. Ecomate will endeavour to reply to a reasoned concern within 30 working days of its receipt.

Contact Information

For questions regarding this policy, please contact:

Ecomate S.R.L.
Attn: Compliance Department
Via Filippo Sassetti 32 - 20124 Milan - ITALY
Email: compliance@ecomate.eu
Phone: +39 02 80896046